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1- Independently plan, prepare and maintain business unit reports critical to organizational
2- Investigate and analyze data relevant to the Business Unit and report on trends on a weekly and
monthly basis.
3- Prepare and maintain statistical reports used in management decision-making.


1- Create, develop and maintain data architecture components to support reporting capabilities
for Operations.
2- Interpret Operational data and convert it into accurate measurements of performance
3- Administer reporting functions for the Client.
4- Promote education and understanding of business requirements and resource – optimization
practices across business functions.
5- Administer Ad – hoc reporting functions to manage response times and liaison with other
departments to deliver functional reporting tools.
6- Administer data and provide Operations with additional tools to guide/enhance decision –
7- Insure data accuracy through the appropriate administration of the mapping tools at hand.
8- Liaison with Account Leads to promote sound management practices.
9- Participate in Project implementation of Reporting functions and structure.
10- Perform and document variance analysis.
11- Prepare monthly summaries and consolidations.


Bachelor’s degree, equivalent education or relevant work experience in the fields of Business
Administration, Economics, or Engineering


2 years of experience in call center, and/or previous WFM/PIPM/ORA experience.

1- Advanced knowledge in both Excel and Power Point (is a must).
2- Advanced analytical skills.
3- Excellent communication skills, both, verbal and written.
4- Finance Experience.
5- Bachelor’s degree, equivalent education or relevant work experience in the fields of Operations,
Accounting, Business Administration or Economics.


Disclaimer: The information on this job description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in the job.

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