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The Director of Inside Sales is responsible for overseeing and supporting an international Inside Sales team while partnering with Marketing, Sales and Demand Generation teams to deliver revenue to the business. He/she will lead an inside sales team tasked with: driving Sitel’s qualified opportunity pipeline; improving productivity; managing and growing a team of inside sales representatives, focusing on sales development and execution; sales productivity; training and mentorship of sales personnel and sales performance analysis; and keen interest in marketing and demand generation programs.


  • Directly supervise Inside Sales Representatives within the Americas region.
  • Partner with external Demand Generation vendors, collaborating with the vendor on messaging, campaigns, cadences, and allocations and tracking KPIs to drive success.
  • Effectively lead a high-performing team to deliver on qualified lead goals while partnering with an executive sales team in business development and joint ownership mindset.
  • Hire, train and continuously coach the team to achieve monthly, quarterly and annual quota using company content, a robust marketing and sales technology stack and a mindset for continuous improvement.
  • Own the sales funnel and associated qualified lead goals and supporting KPIs.
  • Continually coach and mentor the sales team in use of sales automation and market intelligence tools to maximize sales productivity and customer engagement.
  • Responsible for keeping demand generation, sales and other teams informed of all sales related activity, market trends, business intelligence and activity around targeted industries.
  • Maintain close alignment with marketing teams to effectively follow up on inbound leads and MQLs through ABM and other campaign programs.


Bachelor’s degree required in any of the following or related areas: Marketing, Business Studies, Communications, etc. Master’s degree a plus.


Minimum 5-7 years of related experience or an equivalent combination of education and experience.


  • Proven leader in managing a highly dynamic, developing inside sales team; demonstrated ability to manage performance and growth while ramping to meet organizational needs.
  • Experience working within the BPO industry strongly preferred.
  • Must have exceeded quota expectations, consistently closing 100%+ of goals.
  • Experience using CRM tools such as Salesforce, SalesLoft, ZoomInfo, RingLead, Hubspot, ABM tools or similar products.
  • Strong written and oral communication, interpersonal and presentation skills; ability to work well with all levels within the organization.
  • Ability to work with an international team.
  • Strong leadership style and ability to prioritize and work under pressure to tight deadlines.
  • Enthusiastic and self-motivated, with a keen desire to make a difference.


Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.



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