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By now, you have probably seen our “FLIP your Reality” publicity around the city, but what does it mean? And how does it pertain you? Well, we really wanted to capture the essence of what Sitel’s Free Language Improvement Program (FLIP) can help you do or achieve; simply said, how it can help you change your life for the positive.

Let’s start by understanding what the FLIP is. As stated above, FLIP stands for Free Language Improvement Program. The first thing you need to know is that it is for free; that means it represents no monetary cost for you. We know that improving your English can be costly so, to avoid economic hardships on you, Sitel covers all the training material, the instructor’s fee, and all other related costs. In addition to being for free, while you are part of FLIP, you will obtain a weekly stipend and depending on the training schedule you will get either free lunch or transportation to your home for all of Managua and/or some nearby cities.

Secondly, you need to know that it is an improvement program, not a course to teach you English from scratch. In other words, you need to have a certain level of English to be part of FLIP. That’s why you see or hear we always say “at least 75% of English proficiency”. So how would you know what level of English you possess? That is where our recruiters and language specialists come in and through a conversational-style type of interview they determine your proficiency. If you demonstrate enough skills to join FLIP, you will also go through the rest of the recruiting process. That means grammar, computing and psychometric tests to assess your knowledge and possible expertise.

The third aspect you need to be aware of is that the FLIP has a duration of three months.  Schedules are from Monday through Friday, either from 7:00 am to 3:00 pm or from 3:00 pm to 11:00 pm.  The trainer evaluates you and provides feedback on your performance on a weekly basis. At the end of the three months, you will be re-evaluated by the recruitment team to see if you have improved and now meet the hiring standards for our campaigns.

How can I FLIP my reality?

Now that we have a better understanding of what the FLIP is, let’s focus on how it can flip your reality.

Throughout the years that the FLIP has been part of Sitel, we have seen how people, who had to quit college because they could not continue to afford it, go through FLIP, get hired at Sitel and then are able to attend college again. Or people in their teens or early twenties who want to be independent and also help their families be better off, but cannot afford an English course, then find a safe haven in FLIP. Also the father or mother who needs a better income to provide for their kids and find that at Sitel through the FLIP. Or how about the recent college-graduate who has not been able to land a job anywhere because companies are looking for five years of experience and they have none, but FLIP helps in getting them trained and prepared, and finally get real-world experience once hired at Sitel.

So yes, the FLIP helps setting-up the venue for you and provides you with the necessary tools and resources whilst your hard work, commitment and determination do the rest. The final result? The beginning of a successful story. Your story.

Here are the stories of how Waldo, Whitney and Jonathan flipped their reality.

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